Pedro Santos is a Digital and Innovation Technical Lead for Adult Social Care at North Northamptonshire Council. He leads the design and delivery of digital transformation initiatives that improve outcomes for residents while supporting a more sustainable and efficient care system. With a strong focus on preventative approaches, Pedro champions the use of technology-enabled care, data, and artificial intelligence to enhance early intervention, streamline assessments, and reduce pressure on frontline services. His work includes leading the implementation of AI-powered tools such as digital triage assistants and automated documentation solutions, helping practitioners spend more time supporting people, and less time on administrative tasks. Pedro works closely with colleagues across council services, NHS partners, and external suppliers to shape innovative, scalable solutions. He also plays a key role in governance and procurement, ensuring that new technologies are adopted responsibly, with a strong emphasis on data protection, compliance, and value for money. Passionate about collaboration and continuous improvement, Pedro supports staff to adopt new ways of working through training, engagement, and evidence-driven insights. His work has contributed to improved access to services, reduced waiting times, and greater independence for residents.